COMMERCIAL & DOMESTIC FLOORING EXPERTS

When Dean Tanner Commercial Flooring Limited (trading as ‘Tufts Flooring, “we”, “us”, “our”)’) holds your data, we commit to ensuring that it is held securely and that your privacy is safeguarded.

This privacy policy sets out how we use, in line with current data protection regulations, any personal data obtained by us from any interaction or communication with you directly or indirectly via our website, email, telephone, face-to-face, or data we collect that is part of your public profile on a third-party social network or from the public domain.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

You will find our contact details at the end of this policy which you can use if you have any questions, wish to update or access your personal data, wish to withdraw consent to the use of your data or wish to make a complaint.

We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

This policy is effective from 25 May 2018

1. What we collect

We receive, collect and hold the following information:

· name

· job title, company/business name

· contact information including email address, postal address and telephone number

· relationship status with us: eg customer, supplier.

· invoicing information where relevant

· statistical analysis of website usage based on automatic collection of user browsing data

– our web servers automatically store details of: your browser and operating system; the website from which you visit; the pages you visit on our website; the date of your visit; and, for security reasons, the Internet protocol (IP) address assigned to you by your internet service. Cookies are small pieces of information sent to your device and stored on its hard drive to allow our website to recognise you when you visit.

· copies of your correspondence with us.

2. How we use the data we hold

· to supply information or anything else requested

· to confirm the accuracy of data we hold

· to raise or settle invoices as appropriate

· to allow statistical analysis which we may use to improve our website and any connected services

· to correspond and communicate with you 

You may withdraw your consent for us to use your data for any of these purposes at any time by contacting us at enquiries@tuftsflooring.co.uk

3. Security

We are committed to ensuring that the data we hold is secure. In order to prevent unauthorised access or disclosure, we have in place procedures to safeguard and secure all data we collect.

Where data is held on secure servers of third party service providers which may be located in countries outside of the EEA and may not have similar data protection laws to the UK, we have established that appropriate security measures are in place to ensure that your privacy rights continue to be protected as outlined in this policy.

Our website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

4. How long we keep your data for

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it is collected. 

When assessing what retention period is appropriate for your personal data, we take into consideration: 

· the requirements of our business and the services provided;

· any statutory or legal obligations;

· the purposes for which we originally collected the personal data;

· the lawful grounds on which we based our processing;

· the types of personal data we have collected;

· the amount and categories of your personal data; and

·  whether the purpose of the processing could reasonably be fulfilled by other means.

5. Your rights

Under certain circumstances, by law you have the right to:

· Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.

· Request correction of the personal data that we hold about you. 

· Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).

· Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. 

· Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

· Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

If you want to exercise any of the above rights, please email our data protection point of contact at enquiries@tuftsflooring.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

6. Withdrawing consent to use the data we hold about you, or accessing or amending it

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please email our data protection point of contact at enquiries@tuftsflooring.co.uk 

Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

7. Contact Us

If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please email our Data Protection Point of Contact enquiries@tuftsflooring.co.uk

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone - 0303 123 1113 (local rate) or 01625 545 745

Website - https://ico.org.uk/concerns